With a multilingual customer service team based in Glasgow, Scotland, and Suqian, Jiangsu Province, Unineed Group delivers high quality customer service across all points of contact including email, chat, telephone and social.
Local language customer service is an important consideration for Chinese consumers who can have confidence they will receive professional after-sales service if required.
Global Multi-Lingual Coverage
We provide customer service coverage from our two locations in the UK and China.
With delivery from two time zones, we are able to provide prompt customer response times to queries and issues from China and worldwide.
Where necessary we liaise closely with your customer service team to provide a solution.
Web Development & Localisation
Built to overcome the challenges faced when selling to Chinese and international customers.read more
Access to all major Chinese payment gateways, including AliPay, WeChat Pay and credit/debit cards.read more
Receive high-volume pricing discounts, even when starting sales with low volumes.read more
We translate your product catalogue and all other elements of your existing website into Chinese.read more