Customer Service

With a multilingual customer service team based in Glasgow, Scotland, and Suqian, Jiangsu Province, Unineed Group delivers high quality customer service across all points of contact including email, chat, telephone and social. Local language customer service is an important consideration for Chinese consumers who can have confidence they will receive professional after-sales service if required.

Global Multi-Lingual Coverage

We provide customer service coverage from our two locations in the UK and China.

With delivery from two time zones, we are able to provide prompt customer response times to queries and issues from China and worldwide.

Where necessary we liaise closely with your customer service team to provide a solution.