FAQs

Unineed Group > FAQs

Why should I partner with Unineed Group?

Unineed Group is the only UK end-to-end provider combining all major elements including web development, payment gateway, marketing, distribution, translation and customer service into a single platform targeting the Chinese market. We are experts in cross-border ecommerce, with capabilities built over years of online trading via our marketplace unineed.com

How much does it cost?

We offer a bespoke pricing arrangement with a minimal set-up fee based on the development work required to interface between your existing systems and our platform

Our ongoing commision in based on a VAT+ model, whereby we charge the equivalent of VAT had the sale been made within the EU, plus a small percentage fee based on the ex-VAT price. Please get in touch to arrange a customised quote

Are you based in the UK or China?

Our head office is in Glasgow, Scotland, with a Chinese office in Suqian, Jiangsu Province providing local services including marketing, customer service and translation

All your points of contact will be with dedicated UK-based client service agent

Why can’t I do this myself?

The investment in technology and skills required to build a competitive China-focused cross-border ecommerce platform is prohibitively high for all but the largest of retailers and brand.

We allow you to share the costs of doing so amongst all our partners, and access to our significant expertise and know-how built over years of our own experience

Will this work with my existing ecommerce systems?

We use an API interface to draw required data from all major off-the-shelf ecommerce platforms including Magento, WooCommerce, […]

Do I need to sign up for Chinese payment gateways or any other systems and services?

No. All elements of the platform are handled entirely by us, you are not required to enter into any other contracts or agreements. Certain services, for example social media channels, will require a letter of authorisation for us to act on your behalf

We already make sales in China, how can you do better?

We are experts in Chinese cross-border ecommerce. Our joined-up approach combines all the different elements required in order to maximise sales

China contains c. 10m English speakers, some of whom are comfortable placing orders via English language websites. However, in order to target the remaining 1,369m you will need a localised website, along with digital marketing, customer service and low-cost shipping options

We can combine all of these elements together onto a single platform, leaving you to concentrate on your core business while we maximise your sales in China

How long does it take to start making sales in China?

Once you sign a partnership agreement, it will take us [2-4] months to build and translate a Chinese version of your website. Once the site goes live we will begin digital marketing efforts and expect to