Customer Service

With a multilingual customer service team based in Glasgow, Scotland, and Suqian, Jiangsu Province, Unineed Group delivers high quality customer service across all points of contact including email, chat, telephone and social.

Local language customer service is an important consideration for Chinese consumers who can have confidence they will receive professional after-sales service if required.

Global Multi-Lingual Coverage

We provide customer service coverage from our two locations in the UK and China.

With delivery from two time zones, we are able to provide prompt customer response times to queries and issues from China and worldwide.

Where necessary we liaise closely with your customer service team to provide a solution.

Our Services

Web Development & Localisation

Built to overcome the challenges faced when selling to Chinese and international customers.

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Payment Gateways

Access to all major Chinese payment gateways, including AliPay, WeChat Pay and credit/debit cards.

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Access a full range of marketing services to drive online sales in a Chinese-language environment.

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Receive high-volume pricing discounts, even when starting sales with low volumes.

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We translate your product catalogue and all other elements of your existing website into Chinese.

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How can we help your business?

For more information about how we can help you take advantage of the worlds largest ecommerce market please contact us.

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